At SH Medical Centre, we are committed to delivering high-quality, patient-centered care by consistently monitoring key quality indicators. These include clinical measures such as infection rates, medication errors, surgical outcomes, and hospital readmissions. We also focus on laboratory efficiency, transfusion safety, and strict infection control practices like hand hygiene compliance. Patient experience is a priority, assessed through feedback and waiting time analysis. Operational metrics such as bed occupancy and discharge against medical advice are tracked to ensure effective resource management. These indicators reflect our dedication to continuous improvement, safety, and excellence in healthcare.
SH Medical Centre is committed to quality and excellence — capturing all 32 NABH mandatory KPIs along with departmental-specific KPIs to continually assess and enhance the performance of each department.”
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